The terms "we," "us," and "our" refer to Thompson Watches UK. These Terms and Conditions govern your use of my website, including all information, tools, and services made available by Thompson Watches UK to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing my website and/or purchasing from me, you engage in my "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service" or "TOS"), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using my website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services provided by Thompson Watches UK.

PART 1 – ELIGIBILITY AND PERMISSIBLE USE

By using my services, you confirm that you are of legal age in your country or have consent from a parent or legal guardian.

You agree not to:

• Use my products or services for any unlawful purpose
• Violate any local, national, or international laws
• Transmit any malicious or harmful code

Violation of these terms may result in immediate suspension or termination of your access to my services.

PART 2 – GENERAL CONDITIONS

I reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that:

• Your non-payment-related data may be transmitted unencrypted over various networks
• Payment information is always encrypted during transmission
• You may not duplicate, resell, or exploit any part of my service without express written permission.

PART 3 – ACCURACY OF INFORMATION

Whilst I strive to maintain accurate and up-to-date information, I am not responsible for typographical errors, inaccuracies, or omissions on the website. The material provided is for general information only and should not be the sole basis for decision-making.

I reserve the right to modify the contents of this site at any time without obligation to update prior content.

PART 4 – CHANGES TO PRODUCTS, SERVICES, AND PRICES

Prices and product availability are subject to change without notice. I may modify or discontinue any product or service at any time, and I am not liable for such changes.

PART 5 – PRODUCTS AND SERVICES

Some items may only be available online and may have limited quantities. All returns are subject to my return policy.

Discount codes issued due to sizing or fit issues are non-refundable. Products purchased using such codes are final sale and cannot be returned or exchanged.

I aim to display product colours and details accurately, but monitor settings may affect colour perception.

I reserve the right to limit or cancel orders from any individual or region and to discontinue products without notice.

Though every watch is carefully handmade, slight natural variations may occur and are part of their uniqueness.

Delivery

If your package is not collected within 14 days, I may charge 50% of the purchase price for handling.

If your package is marked as "delivered" but not received, please first check with your local delivery provider. If the package is confirmed lost in transit, provide documentation and I'll assist accordingly.

I am not responsible for lost or stolen packages marked as "delivered," but I am happy to assist with a replacement after review.

Return Policy

Returns must be requested within 14 days of receiving your order.

Items must be in their original, unworn condition with all original packaging.

You are responsible for return shipping costs. My fulfilment centre is based in Asia.

To begin a return, contact me at support@thompson-watches.uk with your order number and a short explanation.

Order Processing Policy

Orders are processed promptly after payment is confirmed. Please review your order carefully before submitting. If you need to make changes, contact me immediately — I will do my best to help, but once your order enters the shipping process, changes may not be possible.

Failed Deliveries & Incorrect Addresses

Please double-check your shipping address before submitting your order.

If a package is returned due to an incorrect address or delivery failure, I cannot issue a refund. However, I am happy to resend it free of charge once a correct address is provided.

I am not responsible for delays caused by shipping providers.

Reshipment Policy

If your order arrives damaged, incorrect, or is confirmed lost in transit, I will send a replacement at no additional cost. Please email me with your order details and include photos or video if applicable.

Once a resolution (such as a reshipment or partial refund) has been provided, no further refunds or compensation will be issued for the same issue.

Discount Usage & Promotions

It is the customer's responsibility to correctly apply discount codes or follow the required steps to participate in promotional actions. For example, in a "1+1" promotion, the customer must add two items to the basket in order for the discount to apply. If the steps are not completed correctly, the discount or promotion will not be granted, and no retroactive compensation can be provided. I will always do my best to clearly communicate the necessary steps so customers can benefit from available discounts and promotions.

PART 6 – BILLING AND ACCOUNT INFORMATION

I reserve the right to cancel any order or limit the quantity per customer, household, or order.

You agree to provide accurate, up-to-date billing and shipping information.

PART 7 – THIRD-PARTY TOOLS AND LINKS

I may offer tools, services, or links from third parties. These are provided "as is" and I am not responsible for any issues that may arise from their use. Please refer to their respective terms of service.

PART 8 – USER SUBMISSIONS AND FEEDBACK

By submitting reviews, ideas, or content to me, you agree that I may use, edit, or publish them without compensation.

You agree not to submit harmful, unlawful, or offensive content. I reserve the right to remove such material at my discretion.

PART 9 – ERRORS AND INACCURACIES

Occasionally, information on my site may contain errors or inaccuracies. I reserve the right to correct such errors, and to cancel or modify orders accordingly.

PART 10 – PROHIBITED USES

You may not use my website or services for any unlawful purpose, including but not limited to:

• Violating laws or third-party rights
• Spreading viruses or harmful code
• Committing fraud or impersonation

I may terminate your access if you are found engaging in any prohibited behaviour.

PART 11 – LIMITATION OF LIABILITY

Use of my services is at your own risk. All products and services are provided "as is." I am not liable for damages, direct or indirect, arising from the use of my products or website.

PART 12 – TERMINATION

I may suspend or terminate your account or access to my services at any time if you breach these terms. You are still responsible for any outstanding charges at the time of termination.

PART 13 – ENTIRE AGREEMENT

These terms constitute the entire agreement between you and Thompson Watches UK regarding the use of my services and replace any previous agreements.

PART 14 – GOVERNING LAW

These Terms and Conditions are governed by and interpreted under the laws of the United Kingdom.

PART 15 – CHANGES TO TERMS

I reserve the right to update or modify these terms at any time. Updates will be posted on this page. By continuing to use my site and services, you agree to the latest version of the terms.

Contact
📧 support@thompson-watches.uk

Company Information
Thompson Watches // V4 Worldwide Ecom Ventures Limited

RM 509, 5/F THE CLOUD
111 TUNG CHAU ST,
1011 AB TAI KOK TSUI