At Thompson Watches UK, every order is special, and I treat it with the care and attention it deserves. Each watch is handmade with purpose and precision and I want it to arrive in your hands just as perfectly as it left mine.

Processing Time

Please allow 4–8 business days for me to carefully prepare your order. This time ensures that every component is checked, every detail is refined, and the final piece meets my highest standards. Processing times may vary slightly depending on the watch model and seasonal demand.

Delivery Time

On Its Way to You: Once your watch is ready, it will be dispatched directly to your door. Please allow an estimated 5–15 days for delivery, depending on your location. I work with trusted international carriers to ensure your order arrives safely and securely.

Delivery Costs

Complimentary Delivery: I'm pleased to offer free delivery on all orders within the UK. It's my way of saying thank you for supporting small-scale craftsmanship and choosing Thompson Watches UK.

Tracking Your Order

Peace of Mind: Once your order is dispatched, you'll receive a confirmation email with a tracking link so you can follow your watch's journey from my hands to yours.

Order Delay Notice

I'm committed to delivering your watch on time — but during peak seasons or high order volumes, production and packaging may take a bit longer. Delivery times can also vary depending on your location and carrier conditions.

Need Assistance?

I'm always here to help. If you have any questions or concerns about your order, don't hesitate to reach out at support@thompson-watches.uk. I'll do everything I can to ensure a smooth and pleasant delivery experience.

Thank You for Your Patience and Support

Your support means the world to me. Thank you for giving me the opportunity to craft something special just for you. I truly appreciate your patience as I take the time to make sure your watch is perfect — and I can't wait for you to wear it.